For Members: Member Online Services

Member Rights

As a CHP Medicaid Member, you have the right to:

  • Be treated with respect, dignity and regard for your privacy;
  • Be free from discrimination on the basis of race, religion, gender, age, disability, health status, or sexual orientation;
  • Get information on treatment options. You should get information in a way that is easy to understand; 
  • Take part in decisions made about your health care. This includes the right to refuse treatment, except as required by law;
  • Be free from any form of restraint or seclusion used as a means of coercion, discipline, convenience, or retaliation;
  • Ask for and get a copy of your medical records. You can ask that they be changed or corrected;
  • Have an independent advocate;
  • Ask that we include a specific provider in our network;
  • Get a second opinion, free of charge;
  • Receive culturally competent services;
  • Get interpreter services if you have disabilities or if you do not speak English;
  • Be told if your provider stops seeing members, or has changes in services;
  • Tell others your opinion about our services. You can tell regulatory agencies, the government, or the media without it affecting how we provide covered services;
  • Get medically necessary mental health care services according to federal law;
  • Be free to use all of your rights without it affecting how you are treated; and
  • Be free from sexual intimacy with a provider.  If this happens, report it to the:

Colorado Department of Regulatory Agencies (DORA)
Phone: 303-894-7788

Or write to:
DORA
1560 Broadway
Suite 1350
Denver, CO 80202