For Members: Member Online Services

Member Responsibilities

As a CHP Medicaid Member, you have the responsibility to:

  • Learn about your mental health benefits and how to use them;
  • Be a partner in your care. This means:
    • Following the plan you and your care coordinator have agreed on;
    • Participating in your treatment and working toward the goals in your service plan;
    • Taking medications as agreed upon between you and your prescriber.
  • Tell your therapist or doctor if you do not understand your service plan. You should tell him or her if you do not agree with your service plan, or want to change it.
  • Give your therapist or doctor the information he or she needs to give you good care. This includes signing releases of information so that your providers can coordinate your care.
  • Come to your appointments on time. You should call the office if you will be late, or if you can’t keep your appointment.
  • Cooperate with CHP when you choose a provider or are seen by your provider. If you have questions about choosing a provider, or how to make an appointment, call CHP at  1-800-804-5008
  • Let us know when you change your address or phone number.
  • Treat others with the same courtesy and respect that you expect to be treated.